Frequently asked questions
How do I book?
Choose a class or rental, pick the dates and verify your card securely with Stripe — if you book 24 hours or more in advance, nothing is charged yet. You'll receive a confirmation email with all the details.
When am I charged?
If you book 24 hours or more before the activity, only your card is verified at booking time; the actual charge happens automatically 24 hours before the activity. If you book less than 24 hours in advance, you're charged immediately. If the rental includes a deposit, it's handled separately and is only used in case of damage, loss or a late return, per the listing's conditions.
How do I cancel and how much is refunded?
Open your booking and use "Manage reservation". The refund depends on the service's cancellation policy, which you can check before booking and from the booking itself: it's usually full up to 24 hours before the activity and partial (90%) after that, though some services have no free tier at all.
Can I change my dates?
Yes — while you're still within the cancellation policy's full-refund window, you can change them yourself from "Manage reservation", no approval needed. After that window, only the provider can propose new dates, which you then need to accept; if the new dates cost more you pay the difference, if they cost less it's refunded.
How do I contact the school or provider?
Your booking page shows the provider's phone, WhatsApp and location. For anything else, reach us through the Contact page.