Terms & Conditions
Version 2026-08-29
1. The platform
Keonda is a marketplace that connects customers with independent schools, shops and instructors ("providers"). They are the ones who publish their own listings and freely set the prices, the dates and the conditions; Keonda does not provide the activities, does not teach lessons and does not rent out equipment of its own. The service contract is between the customer and the provider; Keonda acts as an intermediary and payment facilitator.
2. Bookings and payments
Payment is taken at the time of booking through Stripe. The price includes the platform fee. The provider receives their payout after the service has taken place.
3. Cancellations and refunds
Each service has a cancellation policy with exact full-refund and partial-refund deadlines, shown before and after booking. If the provider proposes a date change — for example for weather reasons — it only applies if you accept it; if you decline, the booking is cancelled with a full refund, at no cost. Applicable refunds are issued within a maximum of 5 business days.
4. Provider obligations
Providers must keep their information and availability accurate, deliver the services as described, respond to confirmation requests in time and comply with local regulations and insurance requirements for their activity.
5. Liability
The provider is responsible for delivering the activity safely. Keonda is not liable for the performance of the service, without prejudice to consumers' statutory rights.
6. Changes to these terms
The terms are versioned by date. We'll notify customers of relevant changes; continued use of the platform after a change constitutes acceptance. Questions: partners@keonda.surf.
7. Rental deposits
Some rentals require a deposit, held through Stripe and managed by Keonda. The provider may only draw on it, in whole or in part, in the event of non-return or theft of the equipment, return more than one hour later than the agreed time, or demonstrable damage from improper use, always evidenced through the platform's delivery and return QR codes and photo record. In the event of a dispute, the deposit remains unavailable to the provider unless there is sufficient evidence ruling out ordinary wear from normal use, and the customer always receives any amount not claimed. Keonda does not arbitrate the dispute: it applies this protection rule and leaves resolution to the parties or the competent courts, without prejudice to either party's other legal remedies.
8. Service delivery disputes
The confirmation code (QR) the provider scans when the service starts is the proof that the customer and provider actually met. If the service is never delivered, it must be reported from the booking within the stated window, including a real geolocation when the reason is a no-show — without it, the report cannot be filed. The other party is notified and has a short window to respond; if they don't, the case goes to Keonda for review instead of automatically being decided in the reporter's favour, and any circumstances that may have prevented a timely reply are taken into account. Keonda manually reviews any case that the evidence from both sides doesn't clearly settle before deciding on any refund, and keeps the customer informed while it is under review. A false statement about location or presence at the meeting point, or an admission of facts that never happened, can lead to the claim being denied and, where applicable, the account being suspended temporarily or permanently.